Communications Protocol

Grand Rapids Public Schools takes pride in our customer service and responsiveness. To ensure our scholars, families, parents, guardians, team members and community members receive timely responses to any questions or concerns, we have developed the Communications Protocol to provide support with a step-by-step guide for who to contact about various matters.

If you have questions, concerns, and/or would like more information, you should start with contact person #1. If you do not get a timely response or the issue is not resolved, you then go to contact person #2 and so forth. Most parent, caregiver, and community questions are easily and completely answered by communicating directly with the educator in charge of the classroom, school building, or department.

On matters with teacher/classroom concerns:

Classroom Teacher
Principal
Executive Director of the School
Deputy Superintendent
Superintendent
Board of Education

On matters involving instruction/curriculum:

Classroom Teacher
Principal
Director of Curriculum
Executive Director of Curriculum and Professional Learning
Deputy Superintendent
Superintendent
Board of Education

**On matters involving scholar discipline or classroom/school behavior*:**

Classroom Teacher
Assistant Principal/Dean of Students
Principal
Executive Director of the School
Deputy Superintendent or the Chief of Staff/Executive Director of Public Safety & School Security
Superintendent
Board of Education

* Scholars/Caregivers wanting to appeal certain suspension decisions must follow the process outlined in the Student Policy Handbook on Page 43 and 56.