Working with the Ombudsperson

Steps to Resolution

When an individual or group contacts the office, the following steps are addressed during the initial meeting or over several meetings.

Step 1: Initial Conversation

 Set up a time to meet privately and confidentially either in person, virtually, or over the phone.

Step 2: Clarify Roles

Review the standards of practice and answer any questions about the office, role, and how the office works.

Step 3: Understand the Situation

Listen and ask questions to understand the situation from the visitor's perspective, not to decide who is right or wrong.

Step 4: Analysis

Work with the visitor to look at the issue in a different way by thinking about other parties, issues, relationships, and causation.

Step 5: Explore Options

Identify potential options which may help to address the situation.

Next Steps

As the visitor determines their way forward, the office maybe involved as long as it is within the scope of the office.