Steps to Resolution

Clarify Explain Board of Education policies, GRPS regulations, or negotiated agreements. Provide an impartial perspective, and identify the core issues and goals.

Engage Listen to fully understand and recognize issues; identify opportunities for resource and staff connections and options for problem-solving.

Explore & Develop Options Research and evaluate options and strategies to share with visitor to resolve concerns.

Navigate, Connect, Empower Discuss options to address conflict and concerns. Facilitate communication. Help visitors advocate for themselves to resolve concerns. Coach and help prepare them for conversations. Assist, with permission, to work collaboratively with all parties involved.

Maleika Brown

Ombudsperson

(616) 819-1882

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